Rense
Legal

Privacy Policy

This policy explains what Rense collects, how we use it, and the choices you have.

Last updated: July 21, 2026

1. Who we are

Rense (“Rense,” “we,” “us”) is a sales coaching and CRM product operated by Tandela, Inc. This Privacy Policy applies to the Rense mobile app, website, and related services (together, the “Service”). If you have questions, contact us at info@rense.ai.

2. Information we collect

We collect only what we need to provide the Service:

  • Account & contact information. Your name, email address, and sign-in credentials, plus organization and contact records you add to the CRM.
  • Audio recordings. When you choose to record a conversation, the app captures audio through your device's microphone and stores it so you can review and work with it.
  • Transcripts & derived content. We transcribe your recordings to text and generate coaching notes, summaries, and suggestions from that content.
  • Information necessary to operate the app. Limited technical data (such as log and error information) needed to keep the Service secure and working.

3. Recording & your microphone

Rense only accesses your microphone when you explicitly start a recording, and iOS will ask for your permission before the app can do so. You can revoke microphone access at any time in your device settings.

You are responsible for recording lawfully. Recording laws vary by location, and some require the consent of everyone being recorded. You agree to obtain any consent required before recording a conversation.

4. How we use your information

  • To provide, maintain, and secure the Service and your account.
  • To transcribe recordings and generate coaching, summaries, and next-step guidance.
  • To power AI-avatar practice sessions and pipeline coaching features.
  • To respond to your support requests and communicate about the Service.
  • To comply with legal obligations and enforce our terms.

5. AI processing and service providers

To deliver Rense's features, we share the minimum data necessary with trusted processors who act on our behalf under contract. These currently include:

  • Anthropic and OpenAI — to transcribe audio and generate coaching, summaries, and other AI-assisted content.
  • ElevenLabs — to generate voice and AI-avatar audio for practice sessions.
  • Cloud hosting & storage providers — to securely store your recordings, transcripts, and account data and to run the Service.

These providers may process your content only to provide their services to us. Where the option is available, we configure them not to use your content to train their own models. We do not sell your personal information, and we do not use your recordings or transcripts for advertising.

6. How we share information

We share your information only: with the service providers described above; within your organization according to your team's settings; when required by law or to protect rights and safety; and in connection with a merger, acquisition, or sale of assets, in which case we'll notify you. We never sell your personal data.

7. Data retention

We keep your recordings, transcripts, and account data for as long as your account is active or as needed to provide the Service. You can delete individual recordings and transcripts at any time, and you can ask us to delete your account and associated data (see below). We may retain limited information where required for legal, security, or accounting purposes.

8. Your rights & choices

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. You can:

  • Delete individual recordings and transcripts directly in the app.
  • Request deletion of your account and all associated data by emailing info@rense.ai from your account email address.
  • Contact us at info@rense.ai to exercise any of your other privacy rights.

9. Security

We use encryption in transit and at rest, access controls, and other safeguards to protect your data. No system is perfectly secure, but we work to protect your information and to promptly address any issues.

10. Children

Rense is a business product intended for adults and is not directed to children. We do not knowingly collect personal information from children under 13 (or the minimum age in your jurisdiction). If you believe a child has provided us data, contact us and we will delete it.

11. International users

We operate in the United States, and your information may be processed there and in other countries where we or our processors operate. We take steps to ensure your data receives an adequate level of protection wherever it is processed.

12. Changes to this policy

We may update this policy from time to time. When we make material changes, we'll update the date above and, where appropriate, notify you in the app or by email.

13. Contact us

Questions or requests about this policy or your data? Email us at info@rense.ai.

Tandela, Inc.